"[The building's surface is] a very important protective layer that separates the overly confessional aspect of the speech of those who animate the building and our overly empathetic approach towards the speakers. So that creates a distance which is important for thinking- for recognizing that between them and us there is a wall. Any attempt to identify with the person is a danger. To say, 'I understand what you went through,' is the most unacceptable response. The opposite may be more appropriate. 'I will never understand what you went through.'"
- Krzysztof Wodiczko